Refund and Returns Policy

Last Updated: October 24, 2026

At GoodPickk, we want you to be satisfied with your shopping experience. If you are not completely happy with your purchase, you may request a return in accordance with the terms outlined in this Return and Refund Policy.

This policy applies to purchases made through www.goodpickk.com.

1. Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, you must contact us by email within this 7-day period. Requests submitted after this period may not be accepted, except where required by applicable law.

2. Return Eligibility

To qualify for a return, products should meet the following conditions:

The product must be unused and in its original condition.
The product should be returned in its original packaging, including any accessories, manuals, and components supplied with it.
The product must not be damaged as a result of misuse, improper handling, or accidental damage caused after delivery.
Proof of purchase or an order number must be provided.

Certain products may be ineligible for return due to hygiene, safety, personalization, or other restrictions, where permitted by applicable law. Any applicable exclusions will be communicated in accordance with legal requirements.

Products that arrive defective, damaged, or different from what was ordered will be handled in accordance with applicable consumer protection laws.

3. How to Request a Return

To request a return, you must contact our customer support team by email within 7 days of receiving your order.

Email: hi@Goodpickk.com

Please include the following information in your email:

Your full name
Your order number
The product you wish to return
The reason for the return
Photographs of the product, if it is damaged or defective

Our team will review your request and provide instructions on how to proceed.

Please do not send any product back before receiving return instructions from our team.

4. Return Shipping Fees

Return shipping costs are the customer’s responsibility for returns due to a change of mind, incorrect selection, or other reasons not attributable to GoodPickk, to the extent permitted by applicable law.

Customers are responsible for arranging and paying for return shipping unless we agree otherwise.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned products until they have been delivered to the designated return address.

If a product is defective, damaged upon arrival, incorrectly supplied, or otherwise covered by a mandatory legal remedy, responsibility for return shipping and related costs will be determined in accordance with applicable law.

Original shipping fees will be handled in accordance with our applicable policy and legal obligations.

5. Refund Process

Once we receive your returned product, we will inspect it to determine whether it meets the return eligibility requirements.

We will notify you by email of the outcome of the inspection.

If your return is approved, the eligible refund will be issued to your original payment method unless another method is agreed upon or required by law.

Please allow time for your payment provider or bank to process the refund after it has been issued.

The time required for the funds to appear in your account may vary depending on your payment provider.

Where a return does not qualify under this policy, we will explain the reason for the decision, subject to applicable law.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, please email us at hi@Goodpickk.com as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs where appropriate.

We will review the issue and work with you to determine an appropriate resolution, which may include a replacement, repair, refund, or another remedy, depending on the circumstances and applicable law.

Nothing in this policy limits your statutory rights regarding defective, damaged, or incorrectly supplied products.

7. Non-Returnable Products

Where permitted by applicable law, certain items may not be eligible for return, including:

Products that have been used or damaged after delivery through customer misuse.
Products that cannot be returned for hygiene or safety reasons once unsealed, where a lawful exception applies.
Personalized or custom-made products, where a lawful exception applies.
Products identified as non-returnable before purchase, where permitted by law.

These exclusions do not apply where a return or refund is required by applicable consumer protection law.

8. Exchanges

If you would like to exchange a product for another item, please contact us at hi@Goodpickk.com within 7 days of receiving your order.

Exchanges are subject to product availability and approval under this policy. If an exchange is not possible, we may offer another appropriate solution in accordance with applicable law.

Return shipping costs for exchanges are the customer’s responsibility unless otherwise agreed or required by law.

9. Cancellations

If you wish to cancel an order, please contact us as soon as possible at hi@Goodpickk.com.

We will do our best to accommodate cancellation requests before an order is processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible, and the return procedure may apply.

Your statutory cancellation rights, where applicable, remain unaffected by this section.